Focus on the Journey

Thousands of organizations around the world use the Malcolm Baldrige National Quality Framework (MBNQA) as a guide to assess and improve their organization. The Malcolm Baldrige National Quality Award (MBNQA) is awarded to U.S. companies that have successfully implemented quality management systems, based on achievement and improvement in seven areas, known as the Baldrige Criteria for Performance Excellence.  Implementing the criteria is often referred to as a journey, because it can be a

How to Build Leadership - Part II

In Part I of this article series, we discussed the critical importance of developing leaders in your organization.  It is not just the top few people in the organization but literally every individual has some form of leadership responsibility.  The bottom line is that skills and competencies need to be built, refined or enhanced. These skills will help change the behaviors that are the basis for improving the performance of any organization.  They are truly foundational and fundamental and are

How to Build Leadership

In a previous article, I shared the critical importance of developing leaders in your organization.  It is not just the top few people in the organization but literally every individual has some form of leadership responsibility.   It is important not to confuse managing and leading.  The late, Peter Drucker once defined the difference between management and leadership as follows: “Management is doing things right, leadership is doing the right things.” It is a misconception that organizations

Establishing Your Organization’s Rules of Engagement

Organizations often struggle with operational areas of the business.  In fact, the majority of our consulting efforts are with clients who are trying to gain improvements in operational functions such as quality, delivery, sales performance, profitability, customer service, hiring and retaining employees.  Yet none of these areas can truly improve unless effort is placed on how the members of the organization work together.  Leadership teams are often dysfunctional because they lack the common

Suzanna "Suki" Wright to join Six Disciplines Consulting Services as a Baldrige Services Coach

FINDLAY, Ohio, Oct. 5, 2016 -- Six Disciplines Consulting Services is pleased to announce that Suzanna "Suki" Wright, MSM, CSSBB; is joining the company as a full-time Baldrige Services coach.

Top Organizations Honored with 2016 Awards for Excellence

The Partnership for Excellence awarded ten high-performing organizations as recipients of the 2016 Awards for Excellence at TPE's Annual Quest for Success Conference Awards Banquet on September 12th, 2016. The awards represent Ohio, Indiana and West Virginia's highest honor for performance excellence through innovation, results and visionary leadership using the Baldrige Excellence Framework.